Our Services

Healthcare System Redesign

Serrano&Kraemer’s years of experience working in and understanding healthcare processes from the front-lines, their oversight of these processes from both administrative and regulatory perspectives, combined with their LEAN/Six-Sigma system redesign and project management skills enable them to provide your facility or practice with a unique skill set few other Healthcare System Redesign companies can provide.They have been sought out to provide Healthcare System Redesign services for healthcare organizations locally and across the nation.

Their consulting services include:

  • Analysis of current state
  • Facilitation of Rapid Process Improvement Workshop (RPIW) teams
  • Data abstraction, analysis and graphing summaries
  • Charter development and A3 Reporting
  • Project management of healthcare improvement teams
  • Education of staff in the processes and tools of LEAN/Six-Sigma System Redesign

Legal Nurse Consulting

Serrano&Kraemer’s previous work experience in conducting internal investigations of actual or near miss adverse patient care events has given them a unique set of skills to meet your needs. They are proficient in conducting comprehensive chart reviews, assessing all medical record components, and are accustomed to applying professional standards of care to identify both strengths and deficiencies in the provision of that care. Their CLNC certification augments those skills, and enables them to collate information to assist you in the legal aspects of any medically related case.

They provide consulting services for:

  • Medical Malpractice
  • Personal Injury
  • Negligence
  • Medical Fraud
  • Product Liability
  • Work-related injuries
  • Toxic Torts
  • Large Scale Patient Recalls
  • Any health, illness or injury case

The extensive nursing experience of the Serrano&Kraemer team has prepared them to:

  • Deliver findings via chronologies, with analysis and summary reports
  • Interpret compliance with nursing, medical and allied health discipline standards of care
  • Identify key staff members to interview
  • Develop interrogatory lines of questioning
  • Identify case specific expert witnesses
  • Provide recommendations for next steps

Serrano&Kraemer’s clinical focus allows you to expend your energy and time on the legal aspects of your cases. They will introduce you to the role of a Certified Legal Nurse Consultant (CLNC) so you can explore how our services will benefit you from an efficiency and financial vantage point.

Curriculum Vitae

If you would like to download Sandra's or Linda's Curriculum Vitae click on their respective pictures.

Sandra Serrano & Linda Kraemer

If you have any questions, or wish to speak to Sandy and Linda, visit the Contact page.